Welcome to the Ghaf Tree Furniture Help Center. Here you’ll find answers to the most frequently asked questions about our products, shipping, returns, and orders.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently deliver orders throughout the United Arab Emirates (UAE). At this time, we do not offer international shipping.
Q: How long does delivery take?
A: Our standard order timeline is:
Order Processing Time: 10 to 21 Business Days (Monday to Friday)
Delivery Time: Delivery time varies depending on your location within the UAE after your order has been processed.
Order Cut-Off Time: Orders placed before 3:00 PM GST (UTC+04:00) begin processing the same business day. Orders placed after the cut-off time, on weekends, or public holidays will be processed on the next business day.
Q: How much does shipping cost?
A: Any applicable shipping charges will be calculated and displayed during checkout before you complete your purchase.
🔄 Returns & Refunds
Q: What is your return policy?
A: Eligible products may be returned within 30 days of delivery. Returned items must be unused, in new condition, and in their original packaging with all included accessories.
Q: Is there a restocking fee?
A: No. We do not charge any restocking fees. Approved returns receive a AED 0.00 restocking fee.
Q: Who pays for return shipping?
A:
Our Responsibility: If your item is damaged, defective, or we shipped the wrong product, we will cover the return shipping costs.
Customer-Initiated Returns: If you are returning an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping costs.
📦 Orders & Tracking
Q: How can I track my order?
A: Once your order has been shipped, you will receive a Shipping Confirmation Email with your tracking information. Tracking details may take up to 24 hours to become active.
Q: What should I do if my order arrives damaged?
A: Please contact us within 48 hours of delivery at support@ghaftreefurniture.store and include clear photographs of the damaged product and its packaging. We’ll review your request and provide an appropriate solution.
Q: My tracking says “Delivered,” but I haven’t received my package.
A: Please first check with your family members, neighbors, building reception, or security. If you still cannot locate your package, contact us and we’ll work with the shipping carrier to assist you.
Q: Can I change my shipping address after placing an order?
A: Yes, if your order has not yet been shipped. Please contact us as soon as possible. Once an order is in transit, we are unable to change the delivery address.
💳 Payments
Q: What payment methods do you accept?
A: We accept:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Additional payment methods may be available during checkout.
Q: Is my payment information secure?
A: Yes. All payments are processed through secure, encrypted payment gateways. We do not store your complete payment information on our servers.
🪑 Products
Q: What products do you sell?
A: We offer a wide range of billiards and game room products, including:
Pool Tables
Antique Pool Tables
Bumper Pool Tables
Diamond Pool Tables
Cue Racks
Pool Player Essentials
Pool Room Accessories
Pool Table Parts
Q: Are your product images accurate?
A: We strive to display our products as accurately as possible. However, actual colors, finishes, and appearance may vary slightly depending on your screen settings.
📞 Contact Support
If you have any additional questions, we’re here to help.
Store Name: Ghaf Tree Furniture
Website: https://ghaftreefurniture.store/
Email: support@ghaftreefurniture.store
Country: United Arab Emirates (UAE)
Customer Support
Shop Name: Ghaf Tree Furniture
Phone: +971 55 634 1075
E-mail: support@ghaftreefurniture.store
Store Location:
43–44, Bur Dubai
Dubai Municipality
Abu Dhabi 237739
United Arab Emirates
Contact Form: CLICK HERE
Store Business Hours:
Monday–Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed
Response Time: We respond within 24 hours.