Shipping Policy
Thank you for visiting and shopping with Ghaf Tree Furniture. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Destination
We currently offer shipping within the United Arab Emirates (UAE) only. At this time, we do not provide international shipping services.
Shipping Rates
We offer Free Standard Shipping on all orders delivered within the United Arab Emirates.
No minimum purchase required
No hidden shipping charges
Order Processing & Delivery
We strive to process and deliver your order as quickly and efficiently as possible.
Order Cut-Off Time: 3:00 PM Gulf Standard Time (GST) (UTC+04:00), Monday–Friday
Order Processing Time: 3–4 business days (Monday–Friday)
Delivery Time: 7–10 business days (Monday–Friday)
Estimated Total Delivery Time: Typically 10–14 business days from the date your order is placed.
Orders placed after 3:00 PM GST, on weekends, or on UAE public holidays will begin processing on the next business day.
Please note that delivery times are estimates only and may vary due to weather conditions, public holidays, remote delivery locations, or unexpected carrier delays.
Shipping Partners
We work with trusted shipping and logistics partners to ensure your furniture is delivered safely and securely. The carrier used for your order may vary depending on your delivery location, order size, and service availability.
Order Tracking
Once your order has been processed and dispatched, you will receive a Shipping Confirmation email containing your tracking information, where available.
Tracking details may take up to 24 hours to become active after your shipment has been dispatched.
Shipping Address Changes
Please ensure your shipping address is correct before placing your order.
If you need to change your shipping address, please contact us as soon as possible. Address changes can only be made before your order has been shipped. Once an order has been dispatched, we are unable to modify the delivery address.
Lost or Damaged Orders
Damaged Orders
If your order arrives damaged, please:
Contact us within 48 hours of delivery.
Keep the original packaging and shipping materials.
Send clear photos of the damaged item and its packaging.
Our team will review your request and work with you to provide a suitable resolution as quickly as possible.
Lost Orders
If your tracking information shows your package has been delivered but you have not received it:
Check with household members.
Ask your neighbors.
Contact your building reception or security, if applicable.
If the package still cannot be located, please contact us and we will assist you in working with the shipping carrier to investigate the shipment.
Shipping Responsibility
Once your order has been handed over to the shipping carrier, delivery timing and package handling become the responsibility of the carrier. However, if you experience any shipping-related issues, our customer support team will gladly assist you in resolving them.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Ghaf Tree Furniture
Website: https://ghaftreefurniture.store/
Email: support@ghaftreefurniture.store
Phone: +971 55 634 1075
Store Address:
43–44, Bur Dubai
Dubai Municipality
Abu Dhabi 237739
United Arab Emirates
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed
Customer Support Response Time: We respond to all inquiries within 24 hours during business days.