At Ghaf Tree Furniture, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Return and Refund Policy explains the conditions and process for returning eligible items.
Return Window
You have 30 days from the date your order is delivered to submit a return request. Requests received after this period may not be eligible for a return or refund.
Eligibility Criteria for Returns
To qualify for a return, your item must meet all of the following conditions:
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Condition: The product must be in new, resalable condition.
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Usage: The item must be unused and show no signs of installation, assembly, or damage caused by the customer.
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Packaging: The product must be returned in its original packaging with all included parts, accessories, manuals, and documentation.
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Inspection: Returns that are damaged, incomplete, or not in their original condition may not be eligible for a refund.
Steps to Request a Return
1. Submit a Return Request
Email our support team at support@ghaftreefurniture.store with your Order Number and the reason for your return.
2. Return Authorization (RMA)
Once your request has been reviewed and approved, we will provide return instructions along with a Return Merchandise Authorization (RMA) number.
3. Return the Item
Carefully package the product and ship it according to the instructions provided.
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Return Method: By Mail
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Return Label: Provided via email when applicable.
Return Shipping Costs
We believe in providing a fair and transparent return process.
Our Responsibility (Defective, Damaged, or Incorrect Item)
If the item arrives damaged, defective, or we shipped the wrong product, Ghaf Tree Furniture will cover the return shipping costs and provide a return shipping label where applicable.
Customer-Initiated Returns
If you wish to return a product due to a change of mind, ordering the wrong item, or any reason not related to a product defect or our error, you are responsible for the return shipping costs.
Restocking Fee
We do not charge any hidden fees.
Restocking Fee: AED 0.00 on all approved returns.
Refund Process
Inspection
Once your returned item is received, our team will inspect it to ensure it meets the return eligibility requirements.
Notification
You will receive an email once the inspection has been completed.
Refund Processing
If your return is approved, your refund will be issued to your original payment method within 7 business days.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, clearance, or other reasons. Any such exclusions will be clearly stated on the product page where applicable.
Contact Information for Returns
Store Name: Ghaf Tree Furniture
Website: https://ghaftreefurniture.store/
Email: support@ghaftreefurniture.store
Country: United Arab Emirates (UAE)
Customer Support
Shop Name: Ghaf Tree Furniture
Phone: +971 55 634 1075
E-mail: support@ghaftreefurniture.store
Store Location:
43–44, Bur Dubai
Dubai Municipality
Abu Dhabi 237739
United Arab Emirates
Contact Form: CLICK HERE
Store Business Hours:
Monday–Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed
Response Time: We respond within 24 hours.