These Terms of Service outline how Ghaf Tree Furniture operates, your responsibilities as a customer, and our policies regarding purchases, shipping, and returns when you visit or make a purchase from our website: https://ghaftreefurniture.store/
By accessing our website or placing an order, you agree to be bound by these Terms of Service.
1. Business Information
Ghaf Tree Furniture is an online retailer specializing in quality furniture and home décor products. When you shop with us, you are entering into a transaction with:
Business Name: Ghaf Tree Furniture
Website: https://ghaftreefurniture.store/
Customer Support: support@ghaftreefurniture.store
Country: United Arab Emirates (UAE)
2. Products and Ordering
When purchasing products from our store, the following conditions apply:
Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product listings without prior notice.
Product Accuracy: We make every effort to display product images, colors, dimensions, and descriptions accurately. However, actual product appearance may vary slightly depending on your device or monitor settings.
Order Refusal: We reserve the right to refuse, limit, or cancel any order at our discretion, including orders affected by pricing errors, stock availability, or suspected fraudulent activity.
3. Pricing and Payment
We accept the following payment methods:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Additional payment methods may be available during checkout.
Currency: All transactions are processed in AED (United Arab Emirates Dirham).
Security: All payments are processed through secure, encrypted third-party payment providers. Ghaf Tree Furniture does not store or have direct access to your complete credit card or banking information.
Billing Information: You agree to provide accurate, complete, and current billing information for all purchases.
4. Shipping and Delivery
We process and deliver orders according to the following terms:
Shipping Area: We currently deliver within the United Arab Emirates (UAE).
Processing Time: Orders are processed within 10 to 21 business days, excluding weekends and public holidays.
Delivery Time: Delivery times vary depending on your location and selected shipping method after your order has been processed.
Shipping Costs: Any applicable shipping charges will be displayed during checkout before payment is completed.
Risk of Loss: Ownership and risk of loss transfer to you once your order has been delivered to the shipping carrier.
Inspection: Please inspect your order upon delivery and notify us promptly if there are any issues.
5. Returns and Refunds
Our Returns & Refund Policy applies under the following conditions:
Return Eligibility: Items must meet the conditions outlined in our Returns & Refund Policy.
Return Authorization: Please contact support@ghaftreefurniture.store before returning any item. Returns sent without prior authorization may not be accepted.
Return Shipping: Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Refund Processing: Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
6. Product Use and Care
To help maintain the quality and longevity of your furniture:
Follow any care and maintenance instructions provided with the product.
Normal wear, misuse, improper assembly, or accidental damage is not covered.
Ghaf Tree Furniture is not responsible for damage resulting from improper use, handling, or maintenance.
7. Damaged or Defective Items
If your order arrives damaged or defective:
Notify us at support@ghaftreefurniture.store within 48 hours of delivery.
Include clear photographs of the damaged product and its packaging.
Once verified, we will arrange an appropriate resolution, which may include a replacement, repair, or refund, depending on the situation.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, designs, and other materials, is the property of Ghaf Tree Furniture and is protected by applicable intellectual property and copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Third-Party Services
We may use trusted third-party providers to process payments, fulfill deliveries, provide website functionality, and analyze website performance. These providers receive only the information necessary to perform their services and are required to safeguard your information.
10. Limitation of Liability
To the maximum extent permitted by law, Ghaf Tree Furniture shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product giving rise to the claim.
11. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE).
12. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Any changes will be published on this page and become effective immediately upon posting. Your continued use of our website constitutes acceptance of any revised Terms.
13. Contact Information
Shop Name: Ghaf Tree Furniture
Phone: +971 55 634 1075
E-mail: support@ghaftreefurniture.store
Store Location:
43–44, Bur Dubai
Dubai Municipality
Abu Dhabi 237739
United Arab Emirates
Contact Form: CLICK HERE
Store Business Hours:
Monday–Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed
Response Time: We respond within 24 hours.